General

Dispatching a journey - Overview
The dispatch system will automatically pick up on bookings and assign them to the best driver using our intelligent algorithm. This will occur when a custo...
Thu, 5 Jul, 2018 at 4:07 PM
Can I send a job to a specific driver?
Yes. You have three options: you can allow the system to automatically send the job to the nearest driver; you can select a specific driver; or you can p...
Thu, 5 Jul, 2018 at 4:07 PM
How do I see what journeys are allocated/ enroute/ completed?
Below the map and enquiry form on the Operator page there are lists of the statuses of journeys. When the relevant one is selected you can view what j...
Thu, 3 Nov, 2016 at 10:43 AM
Can I change the price of an order?
Yes.  You can change the price of an order as long as it is a Fixed Price job. Once you have Enquired about the job, if the payment is set to 'Cash, ...
Thu, 28 Jun, 2018 at 12:37 PM
What do the different colours of drivers on the map mean?
Blue: the driver is available Grey: the driver is on a break Red: the driver is having an emergency Yellow: the driver ha...
Fri, 28 Oct, 2016 at 12:51 PM
If I pick the call, will the caller information populate?
Yes. As soon as you take a call, the caller’s information like name, phone, email, associated account, will get filled in in the booking form, if a calle...
Thu, 3 Nov, 2016 at 11:23 AM
How do I view or edit current/ future jobs?
Double click on a job at the bottom of the screen. This will pop up all the details of the journey, which you can then edit, cancel or just review. ...
Thu, 5 Jul, 2018 at 4:07 PM
How can I tell that a driver is on a journey?
The number of drivers with each status. GPS tracked and colour coded driver icon. The section on the driver table where you can track this journey.
Thu, 5 Jul, 2018 at 4:07 PM
How do I allocate a previously 'on hold' job?
Click on the view button for the job you wish to allocate. From the drop down list of available drivers, select your choice. Click 'Send to Driv...
Thu, 5 Jul, 2018 at 4:07 PM
How do I dispatch a journey to an account holder?
Once you have added a passenger and linked them to their account, you are able to dispatch a job to them under their businesses' name. Use the operat...
Thu, 5 Jul, 2018 at 4:07 PM