FAQs

Why should I choose Zoom?
Matriks Zoom offers a complete solution for Private Hire Operators, which includes Zoom Dispatch System, Zoom Driver app, Bespoke Customer app, and a dedi...
Thu, 19 Oct, 2017 at 11:16 AM
Can the apps and website be branded for my company?
Yes. We offer a white-label solution: we can customise your apps and website, allowing for your logo and branding to be prominent.
Fri, 28 Oct, 2016 at 12:30 PM
What is the pricing structure?
We offer a 'pay-as-you-earn' pricing model. This means that you only pay for each completed job that you undertake. Cancelled, Missed, No Show ...
Thu, 28 Jun, 2018 at 11:21 AM
Who can I contact with more questions?
We are happy to answer any more questions you may have. We can be contacted at info@zoom.taxi or on 0800 077 8818
Thu, 27 Jul, 2017 at 11:08 AM
How do I pay you?
We will automatically try to take payment on the 5th of each month. This invoice will include payment for each of the jobs completed in the previous month....
Thu, 5 Jul, 2018 at 4:07 PM
Why has my account been suspended?
If for any reason your card payment is unsuccessful, we will inform you to update your payment details. However, after unsuccessful attempts for 14 da...
Thu, 3 Nov, 2016 at 1:06 PM
How can I add extra users to my dispatcher account?
You are able to add three different types of users to your account: Owners have access to all parts of the dispatcher Supervisors have access to the Oper...
Fri, 30 Nov, 2018 at 3:01 PM
Will I have to pay for updates?
No. All the future update for Dispatch System, Driver Apps and Passenger Apps will be free.
Fri, 28 Oct, 2016 at 12:40 PM
How do I change my company details?
Go to ‘My Account’ by clicking the the profile icon in the top right corner. On the 'Company' page you will be able to see and edit your company...
Thu, 5 Jul, 2018 at 4:07 PM
Can I have the source code for the app?
No. Maintaining and updating the apps is our job, so that you focus on growing your business.
Thu, 3 Nov, 2016 at 1:07 PM